Reference

Read These Terms Before You Start

These terms set out what you agree to when you open and use a 77ja account. They cover how your account works, what payments we accept, how disputes are handled, and what conditions apply depending on your location and local law in Bangladesh.

Account eligibility conditionsbKash, Nagad, Rocket wallet rulesJurisdiction-dependent accessAccount suspension policyDispute and closure terms
77ja Read These Terms Before You Start
TERMS CONTACT

Reach Us About Your Account Terms

If any clause here is unclear, or you need to raise a terms-related concern about your account, wallet transaction or access status, our support team can help. Contact us through the channels below and include your account ID and the specific clause or transaction you are querying.

Live Chat Open the chat widget from any page on 77ja. Quote your account ID and the terms clause or transaction reference you want to discuss.
Email Support Send a detailed message to our support address. Include your registered bKash, Nagad or Rocket number so we can locate your wallet record.
Account Help Centre Log into your account and open the Help section. Submit a terms or compliance ticket directly tied to your account history for faster handling.
HOW WE OPERATE

How 77ja Handles Your Account and Data

These four points explain the practical side of how we enforce these terms — from account security to wallet verification to how long we hold your records.

Account Security

Your account is secured by OTP verification on login. If you share access credentials with anyone else, our terms treat that as a breach and we may suspend the account pending review.

Data Retention

We retain your account data, transaction history and wallet records for as long as required under our operating obligations. You may request a summary of your data by contacting support.

Wallet Verification

Every bKash, Nagad and Rocket transaction is matched against your registered account name. Mismatches trigger a manual review before funds are credited or released.

Amendment Rights

We may update these terms at any time. We will notify you via the email or mobile number on your account. Continued use after notification confirms your acceptance of changes.

Common Questions About These Terms

These are the questions we receive most often about account terms, eligibility and wallet rules. If your question is not here, contact support with your account ID.

These terms apply to anyone who opens or uses a 77ja account. Access depends on your local law and whether your region is eligible — confirm this before creating an account.

No. Deposits via bKash, Nagad and Rocket must come from a wallet registered in your own name. Third-party wallet transfers are returned or placed on hold under our payment terms.

A name mismatch triggers a verification hold. Contact support with your account ID and wallet registration details. We review and resolve these manually before releasing funds.

We send a notification to the email address or mobile number linked to your account. Continuing to use your account after that notice counts as acceptance of the updated terms.

Yes. Submit a data request through the Help section inside your account, or email support directly. Include your registered Nagad or bKash number to help us locate your wallet record.

Sharing login credentials, using a third-party wallet, providing false registration details, or activity that conflicts with our terms may result in a suspension pending review by our team.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.